We offer managed services to help our clients in a strategic method for improving operations and cutting expenses.It is a break/fix or on-demand outsourcing model where we perform on-demand services and bill the customer only for the work done.
Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services.
The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.
Our Managed Services Offerings are as follows:
- Monitoring & Managing Software & Hardware.
- Network Operation Center (NOC) service.
- IT Service or Help Desk Service.
- Remotely monitor and manage all or a majority of the Information Systems for the customer.
- Delivery these solutions with some form of predictable billing model, where the customer knows with great accuracy what their regular IT management expense will be.