How Virtual Assistants Outsmart the present-day Chatbots?A chatbot is a set of “if”, “if-else” and “else” codes. They lack Empathy or the human emotion a virtual assistant can provide. Though it may sound humorous, it is the fact. “While chatbots can serve as an efficient way to offer customers solutions to their problems, their future success will depend on how thoughtfully brands leverage them to meet customers’ needs. After all, delivering a great customer experience depends on it,” says Kristopher Arcand, a Forrester Data Analyst. The fact that most chatbots are built based on decision-tree logic, where the bot response depends on specific keywords identified in the user’s input.Chat-Bots with linguistic and natural language learning capabilities are still quite rare.
So, how does the Virtual Assistant solve this problem?This is where Artificial Intelligence comes in, The Virtual Assistance uses Emotional Intelligence to solve these kinds of problems and make the solution more human-like.
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