Business System Analyst


  • Work very closely with ServiceNow People Technology team to understand business requirements and then partner closely with IT development team for creation of Business Requirements, Functional Design. 
  • Work with Development/QA team/Vendor to build/test the application/s on ServiceNow platform  
  • Build proofs-of-concept (POC) for potential new solutions and technology. 
  • Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams. 
  • Manage relationships with multiple business teams for new solution features and technical support. 
  • Develop future solution strategies by working closely with Business and IT Development teams. 
  • Create and present functional design including data analysis to business team, gather feedback to influence solution design and approach. 
  • Document functional business requirements, process flow diagrams, and business cases. 
  • Facilitate requirements gathering and process mapping workshop. 
  • Facilitate review sessions with functional owners and end-user representatives. 
  • Perform gap analysis: as is vs. to be. 
  • Participate in end to end implementation planning including stakeholder management, project management, issue management, communication and change management. 
  • Writing and reviewing QA and UAT test scripts. 
  • Managing UAT with end users including coordination and user acceptance signoff. 
  • Preparation of user documentation and training documentation as necessary. 
  • Leverage business knowledge and expertise to drive business process improvements. 


  • 6+ years of experience in the role of Business systems Analyst within HR functional areas. 
  • BE/M Tech degree in Information Systems or related disciple required; Advanced degree a plus. 
  • Ability to interact with all levels of business users (end-users/executives). 
  • Working knowledge of end-to-end business processes as regards to Talent Acquisition (CRM, ATS, Onboarding) and HR domain & Learning & Development 
  • Experience preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis.   
  • Demonstrated ability to have successfully completed multiple, complex technical projects. 
  • Demonstrated experience in project conceptualization and planning. 
  • Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications. 
  • Ability to lead and work collaboratively within a business unit team and have strong influencing skills. 
  • Must be able to manage multiple priorities and complex tasks in a dynamic work environment 
  • Must have experience preparing end-user documentation and conducting end-user training. 
  • Excellent communication skills with the ability to impart ideas in both technical and user-friendly language. 
  • Highly motivated and driven, with keen attention to detail and the ability to multitask in a self-managed environment. 
  • Customer-centric and Service minded. 
  • Ability to develop documentation for training and user procedures. 
  • Project Management experience a plus. 

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